Support.
What is a credit?
One credit makes one photo. Animations use animation credits. Each phone gets one free portrait to try Aftershot. After that, a membership refills your credits every week or month, a one-time credit pack adds credits that never expire, and every friend you invite gives you both 3 credits.
Will it still look like me?
Every style keeps your face, identity and features. Filter styles like Flash 16 change only the light, grain and colour — nothing else in the picture.
Which photo works best?
A sharp, well-lit photo where your face is clearly visible. Full-body styles need a full-body photo.
Why do animations take longer?
Animations are short videos: they take a few minutes. Photos are usually ready in under a minute. Keep the app open while it works.
What does the format do?
Your photo is cropped to the format you choose (4:5, 5:4, 1:1, 9:16 or 16:9) before it's sent, and the result comes back in the same format. Set the default in Preferences.
Where are my photos stored?
In your Library on this iPhone, with a private copy in your own iCloud (when iCloud is on). Reinstall the app or change iPhone and they come back. Deleted photos stay in Recently deleted for 30 days.
Do you use my photos to train AI?
No. We use your photos only to create your results, and FLORA's agreements with the model providers exclude training on them.
How do invites work?
Share your link. When a friend enters your code in Aftershot, you both get 3 credits. Each phone can use one code.
How does the free trial work?
The yearly plan starts with 3 free days. Cancel at least 24 hours before the trial ends and you won't be charged. During the trial you get 3 photos to try the styles; the full plan (and animations) starts with the first payment.
How do I cancel?
Profile → Purchases → Manage subscription, or in the Settings app under your Apple ID → Subscriptions.
I changed phone. Do I lose everything?
No. With the same Apple ID and iCloud on, your library, credits and invite code come back on their own. For your plan: Profile → Purchases → Restore purchases.
Need help?
Write to support@aftershotai.app, or use Profile → Contact us in the app. We answer within two working days.